Yavar, LLC. offers US based call in help desk services that can be billed in a monthly flat rate or billed hourly based on usage. We charge $120 per hour, billed in 15 minute increments.

When you need help, submit a ticket and we will reach out. We will remote access your computer and we will fix the issue within minutes!

Why Call In Help Desk Services?​

  • Empower your IT team: Outsource your help desk IT needs to allow your IT team to focus on matters that drive the business forward

  • Increase Staff Productivity: By allowing Yavar to quickly fix issues as the arise

  • Save on Labor Costs: Outsourcing your IT is considerably more cost effective than hiring more IT staff

  • Technical and Industry Expertise: Get the right help desk solution for your industry

Our Support Levels:

  • Level 1 support – Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.

  • Level 2 support – This is generally reserved for desktop, laptop, and other user device support but it may also share work with Level 3. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services).

  • Level 3 support – Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.

CALL IN HELP DESK SERVICES

Our Industry Leading Partners and Memberships:

Dropbox Solutions Seattle
HP Solutions Seattle
CompTIA Member Seattle
Dell Solutions Seattle
Cisco Solutions Seattle
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